Returns
Returns, replacements, repairs and exchanges.
Terms and conditions.
Where 'Us' and 'we' refers to EPOSGEAR.
Where 'You' refers to the customer.
Unwanted Items
You will have 14 days after receiving your item to inform us you wish to return it.
The item should be in a saleable condition with all original parts & packaging.
You will be required to pay for the return of the item to us.
Upon receipt of the item(s) we will refund you the full sale amount.
Unfortunately, we cannot exchange items. If you wish to exchange the item, we will accept a return request, and once the items are returned to us, we will issue a refund. You will then need to place a new order for the correct item.
Unwanted Items beyond the 14 days return period
Unfortunately, after the initial 14 days after receipt of the order, we cannot accept a return.
Damaged Items
Items that arrive to you with obvious damages must be reported to us within 14 days of receiving your order to entitle you to a full refund or exchange.
We will not accept refunds on damaged items beyond the first 14 days after you receive the item.
We will cover the cost of returning the item to us (where applicable) and will refund you the full amount after we receive the item and have conducted an initial inspection of the damage.
Should we believe the damage was caused by the customer then we may contact you to discuss the issue further before issuing you a refund. We retain the right to refuse a refund in certain circumstances.
Should any items which we believe were present at delivery be missing then we retain the right to refuse you a refund until all items are accounted for.
Faulty Items
Any faults incurred during the first 30 days after expected delivery date of your item will be handled by us.
We will arrange for the collection of the item(s) (where applicable) and examine the fault.
If upon receipt of the item there is no fault present then you will be required to cover the cost of sending the item to us and returning it back to you.
If upon receipt of the item we believe the fault was caused by the customer then you will be required to cover the cost of sending the item to us and returning it back to you.
Any legitimate faults that were not caused by the customer will either be fixed by us or we will dispatch you a replacement.
If we can not fix the item within 7 days we will dispatch you a replacement and retain the original item(s).
Any faults incurred beyond the first 30 days after expected delivery date of your item will not be eligible for repair or replacement by EPOSGEAR.
We will, where applicable, assist you in contacting the manufacturer to claim on the warranty.
Missing Items
If you have not received your item you must contact us within 14 days of your order being dispatched to be eligible for a refund or replacement.
Any requests beyond the 14 day period may or may not be accepted.
Depending on the nature of the item we may first contact the delivery company in question to request further information, this process usually takes no longer than 48 hours.
Should we be unable to locate your items we will either process you a refund or send you a replacement but this will depend on the specific circumstances and the nature/price of the item in question.
Please do not return any item to us before contacting us and obtaining instructions and a reference number. We will be unable to refund any return postage costs that have not previously been agreed.
